Bad Reviews: How Much Will They Cost You?

Cost Of Losing A Customer* Due To Bad Reviews

Cost of Bad Reviews & Lost Customer Revenue“Every business is only one customer away from a bad review!”

* According to a Convergys Corp. Study, A Single Negative Online Review can Cost the Average Business an Average Loss of 30 Customers.  Now that’s frightening!

And, 80% of respondents said that NEGATIVE online information made them change their mind about purchasing a product or service that was recommended to them!  (Cone Study)

Curious about your cost of losing a customer?  Enter your business numbers in our FREE Lost Customer Revenue Calculator below to find out how much revenue you may already be losing due to bad reviews!

 

Value of a Customer  Cost of Losing Customers AnnualMonthly
Amount of Average Sale No. of Negative Online Reviews 
No. of Sales per Year No of Lost Customers Per Review 
No. of Years a Customer     
Additional Customers Referrals/Year Lost Revenue (Yearly Cust Value) $0$0
% of referrals who become customers     
Gross Sales per Year per Customer$0 Lost Revenue (Lifetime Cust Value) $0 
Total Lifetime Value of a Loyal Customer$0     
* 2009 Convergys Corp. Study: Single Negative Online Review can
Cost the Average Business an Average Loss of 30 Customers

2011 Cone Online Influence Report: 80% say NEGATIVE online information
changed mind about purchasing a product or service

The Perfect Reputation Marketing Strategy

Are you willing to risk losing customers and revenue because of bad reviews? If not, then our Proprietary Reputation Marketing Strategy is for you!

First we BUILD your 5 Star Reputation and of course, we also MANAGE it.  But we don’t stop there like most reputation companies.  We also MARKET your 5 Star Online Reputation across the internet and we INSPIRE your staff and CREATE A 5 Star Customer Service Culture within your company.

Our Proprietary Reputation Marketing Strategy is like insurance for your business! 

Contact Us Before You Lose Another Dime

Concerned about your current, or possibly future, bad reviews?  Let us help you PROTECT your valuable online reputation…contact us today.